There is no support tier and no ticket queue to escalate through. The people who build it are the people who answer.
The fastest route is the application — it takes about a minute and it tells us enough to make the call useful.
If you are already running on UltraNavis and something is wrong with your board right now, email support and put URGENT in the subject line so it is handled the same day.
Reporting a vulnerability, or asking the questions procurement makes you ask.
Omaha, Nebraska
Central Time
If you are within driving distance and would rather see UltraNavis running a live NEMT operation in person than on a screen share, say so on the application.